Terms & Conditions
Financial Security: We state that clients’ money must be fully protected. Your holiday with Parrotbill Birding will be covered by the regulations.
Reservations: To make a reservation, complete and return the booking form, together with the deposit for the tour you are interested in. Parrotbill Birding will then send you written confirmation and a receipt. It is in your own interest to book early to avoid disappointment as we can only accept reservations in order of receipt. Bookings are welcome up to the last minute. Please contact us for details of vacancies.
Payment: The balance for all bookings must be paid 90 days before the holiday is due to commence. You will be sent an invoice showing monies paid and the balance due for the holiday you have chosen; if the said balance is not paid the booking will be deemed to have been cancelled. Payment should be by bank transfer. After receipt of balance we will send you written confirmation of all monies paid, along with other information.
Cancellations: Any cancellation must be in writing and signed by whoever signed the booking form. It will take effect on the day we receive it.
In the event of you cancelling your booking the following scale of charges will apply.
Period before departure: Cancellation Charge:
Over 90 days Loss of basic deposit paid
30 - 90 days 50% of holiday price
1 - 29 days 100% of holiday price
Day of departure or later 100% of holiday price
Insurance: It is our policy that all clients must take out comprehensive travel insurance before commencement of a tour. This insurance should at least cover accident, evacuation, medical, repatriation, and loss of effects. It should be noted that as the majority of our holidays are in developing country, passenger liability insurance covering the vehicles we hire, may be inadequate. It is therefore important that your insurance cover makes sufficient provision in the event of an accident. It is also most advisable that cover begins from the booking of the tour so as to cover any cancellation charges due to illness etc. prior to the tour commencing.
Passports and Visa Requirements: It is your responsibility to ensure that you have a valid passport and where necessary a visa. Your passport should be valid for at least six months after the duration of your holiday. We accept no responsibility for your failure to comply with these regulations.
Health and Vaccinations: Because of the constantly changing recommendations as to immunisation requirements, malaria risk or health certificates, it will be your sole responsibility to seek the most up to date information from your health centre. All costs arising out of failure to comply must be met at your own expense.
Sharing Rooms: Bookings are accepted only on the understanding that should no room-mate be available, you will accept single accommodation and pay the appropriate single room supplement. (Smokers should kindly note that smoking is not allowed in the room if you are sharing with a non-smoker.). Please note that there is no absolute guarantee that single accommodation will always be available for those requesting it, and bookings are only accepted on the understanding that the participant agrees to share in the event of an unexpected lack of single accommodation at any location.
Tour Alterations: Circumstances can change i.e. weather conditions, transport, political situations and even bird migration. Because of this Parrotbill Birding reserve the right to change any particular itinerary. If an itinerary has to be changed while you are on the holiday then you must respect the professional decision.
Surcharges: The price of each tour is calculated well in advance, and unexpected cost increases can sometimes occur. We reserve the right to increase the price of your holiday subject to increases in the following items: governmental action, aircraft fuel, over-flying charges, and airport and transport charges. Even in this case, we will absorb an amount equivalent to 2% of the holiday price, which excludes insurance premiums, and any amendment charges. Only amounts in excess of 2% will be surcharged.
Complaints: In the unlikely event that you have cause to complain you should notify us as soon as possible in order that we may assist you. If you are not satisfied thereafter, please contact us in writing, stating the nature of the complaint within 7 days of the completion of the holiday.
Contracts: When you confirm the tours with Parrotbill Birding this means that you agree to accept all the conditions of the booking. Our confirmation of your booking means that we agree to operate your holiday which you confirmed. The contract is governed by law and is subject to the exclusive jurisdiction of the courts.